Helpful Information

Whether you're trying to choose a plan, understand Medicare and Social Security rules, or save money on your healthcare expenses, we encourage you to ask questions and learn more. Good information can help you make the right decision.

Health First Health Plans

Contact our customer service representatives to reserve your seat at a seminar, ask questions about benefits and enrollment, request a Medicare Consultant visit your home, and more.

  • Call toll-free 1.800.716.7737, or through TDD relay at 1.800.955.8771, weekdays from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to noon. From October 1 to February 14, we're available seven days a week from 8 a.m. to 8 p.m.
  • Come to our headquarters in Brevard at 6450 US Highway 1 in Rockledge, Monday through Friday from 8 a.m. to 5 p.m. to talk with us face-to-face.
  • Or visit our Indian River office at 2040 Treasure Coast Plaza in Vero Beach, Monday through Friday from 8:30 a.m. to 5 p.m.
  • Contact us online

Member Legal Rights and Responsibilities

SHINE

SHINE (Serving the Health Insurance Needs of the Elderly) is a volunteer program sponsored by the Florida Department of Elder Affairs that offers free, unbiased insurance counseling. SHINE provides educational materials to seniors, their caregivers, and family members, on a variety of topics, including Medicare, Medicaid, prescription assistance, long-term care planning, and more. Offices are located throughout Brevard, and staff can visit your home if necessary. Visit www.floridashine.org* or call 321.752.8080 or 1.800.963.5337 for more information.

My Advocate™

My Advocate™ by Change Healthcare™ is a private social service organization that we contract with to provide free education to our members and help them through the process of enrolling in an array of federal, state and local social programs, such as Medicare Savings Programs (to help pay for Part B premiums), and Low Income Subsidy (to help pay for Part D prescription drug premiums and copays). Their mission is to ensure every eligible person receives the social program benefits to which she or he is entitled. 

Members and non-members can visit My Advocate™ to see if you qualify for discounts on social services and community assistance programs like meals, utilities, home care, and more.  Sign in to use their free online survey tool. It's just one way My Advocate™ assists in connecting you with programs designed for saving money.

For more information, please contact Health First Health Plans' Customer Service Department.

How to contact Medicare

Visit www.medicare.gov, or call 1.800.MEDICARE (1.800.633.4227), 24 hours a day, seven days a week (TTY/TDD: 1.877.486.2048 for the hearing impaired).

Our Customer Service Representatives are dedicated to personally solving any problems you may have with us and our providers to your full satisfaction. If you prefer to contact the Centers for Medicare and Medicaid Services (CMS) directly, please visit Medicare's web site:


Health First Health Plans is an HMO plan with a Medicare contract. Enrollment in Health First Health Plans depends on contract renewal.

More information

For more information on authorizations, eligibility, enrollment, pharmacies, prescriptions, or any other benefits, please contact Health First Health Plans Customer Service:

  • Call toll-free 1.800.716.7737, or through TDD relay at 1.800.955.8771, weekdays from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to noon. From October 1 to February 14, we're available seven days a week from 8 a.m. to 8 p.m.
  • Visit our main office in Brevard weekdays from 8 a.m. to 5 p.m. or write to us at 6450 US Highway 1, Rockledge, FL 32955.
  • Visit our Indian River office at 2040 Treasure Coast Plaza in Vero Beach weekdays from 8:30 a.m. to 5 p.m.

Y0089_MP6562 APPROVED 10/5/2017
Last updated: 3/29/2018