Health First Virtual Clinic is a consultation with a Health First Medical Group provider over the telephone or through video conferencing. Virtual Clinic may be appropriate for patients with urgent but simple medical issues who are out of the area or who otherwise are unable to come to one of our urgent care sites. Click here for more information or to request a Virtual Clinic consultation.
You should not use Health First Virtual Clinic if you might be experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately.
Prescriptions for medication (when appropriate) can be transmitted to the pharmacy of your choice.
Virtual Clinic can only be provided for patients ages 12 and up.
Examples of clinical problems which may be appropriate for Virtual Clinic:
- Cold & Flu
- Ear Infection
- Pink Eye
- Insect Bites
- Joint Aches
- Sinus Infections
- Sore Throat
If the healthcare provider determines that symptoms may suggest the possibility of a more serious medical condition, the patient will be instructed to obtain an in-person medical evaluation.
Virtual Clinic services are not typically a covered service under Medicare, Health First Health Plans, or other medical insurance plans. The cost of a Virtual Clinic consultation is $49.
How it works:
- Patient registers for a Virtual Clinic consultation online and selects an available call-back time.
- Virtual Clinic will call the patient at the designated phone number at the reserved time.
- The Virtual Clinic coordinator will verify the patient's identity, confirm eligibility, take payment (credit card) information and update the patient's medication and allergy information.
- The Virtual Clinic coordinator will hand-off the call to the healthcare provider who will consult with the patient regarding their acute problem and determine whether it can be initially managed over-the-phone.
If you wish to speak to someone with questions about Virtual Clinic or if you need to contact us regarding your scheduled consultation, you may call the Virtual Clinic Operations Center at 321.725.4505