MyChart
MyChart gives you secure, 24/7 access to your Health First health information. View test results, manage appointments, message your care team, request prescription refills, and access your medical records—all from your computer or mobile device.
MyChart benefits
MyChart allows you to access your personal health information in one place and streamline care across our medical group, hospitals, and other facilities.
- One connected system – your hospital and provider records are finally in sync!
- Communicate with your care team - Send non-urgent messages securely.
- View test results as soon as they're available.
- Request prescription refills and track medications.
- Manage appointments - Schedule, reschedule, or cancel visits.
- Access health records for you, your child, or loved one.
- Symptom checker - Evaluate symptoms and receive guidance.
- On-demand video visits - Connect with a provider virtually for immediate care.
- Online Check-in & Registration.
- Bill pay - Securely view and pay your medical bills.
FAQs
There are several different methods to sign up for MyChart:
- You may self-signup online to create a MyChart account by matching your information against what is on file in your medical record.
- You may also receive a MyChart activation code on your After Visit Summary or on a billing statement.
Unlike our previous systems, MyChart connects your hospital and medical group records in one place. That means your care team—whether at your doctor’s office or in the hospital—can access the same up-to-date information, helping ensure a smoother, more coordinated experience for you.
Yes, most records will transfer over initially. The remaining will continue to migrate over in the coming weeks.
Yes, to get the most out of MyChart, we recommend creating an account with Health First. See next question for how to link multiple MyChart accounts together.
Watch this video to learn more.
To link your accounts, log into one of the MyChart accounts and search for “Link My Accounts.” From the Link My Accounts activity, you can search for other organizations you have a MyChart with.
Check out our video tutorial on how to do this.
You will generally receive a response within 1 – 3 business days.
Please note that MyChart messages should not be used for urgent situations. Call 9-1-1 or visit your nearest emergency room if you require immediate attention or if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.
To request a refill of a current medication using your MyChart account:
- Click on medications
- Find the medication you want to refill
- Click on the refill button
Please try to give your provider as much advance notice as possible. Medications that are more closely regulated by the FDA have different requirements for prescribers. We are required by law to see the patient regularly to monitor medication use and usefulness.
Balances from visits prior to June 1, 2025 will need to be paid through previous platforms:
Balances from visits after June 1, 2025 will be payable through your MyChart account or using guest pay: MyChart - Pay as Guest.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password.
If you think your phone number or email account may be compromised, you can change the phone number or email on file on the “Personal Information” page in MyChart.
How do I get proxy access to a friend or family member’s MyChart account?
- Watch this video about MyChart Proxy Access to get started.
- Visit this page to learn more and to print request forms.
In accordance with Florida State Law, minors aged 13-17 are granted increased confidentiality for certain healthcare services, including mental health, sexually transmitted diseases, and substance use disorder treatment. As a result, MyChart proxy access is automatically removed when a child turns 13. If a parent or legal guardian wishes to regain access, they must submit a proxy access request. This policy helps protect the privacy rights of minors while still allowing parents to request continued access when appropriate.